Project Manager

Project Manager x 2 - £45,000-50,000k pa - Bristol/Hybrid

Immediate Hire!!

As a Project Manager you will lead and manage projects through their entire project lifecycle, from gaining a thorough understanding of the solution through to successful project planning, deployment, business/service acceptance and project completion; all to time, cost and quality. You will be expected to manage multiple projects with high levels of complexity based on a range of different technology applications and platforms.
Proven project management experience within a consultancy, systems integrator, or customer service transformation environment desirable.
Our client works across industry verticals, with some of the world's largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.

Moving towards a more Agile delivery approach you will be expected to have a good level of understanding of Agile frameworks (e.g., Scrum and Kanban) and be able to demonstrate strong experience in this area. You may work alongside a Scrum Master, or, for some smaller projects, you may be required to lead the delivery teams and the Agile ceremonies, including setting up and managing the project Jira board.

There will be a strong focus on financial and commercial management therefore a solid understanding of cost management processes will be required, such as understanding cost baselines, project revenue forecasting and project profitability. As a Project Manager, you will also have a basic appreciation and understanding of Benefits Management and Benefit Realisation to ensure client business cases are understood and realised.

The relationship with the client during project delivery must be supported by strong and frequent communication between the client and the project team. You will always ensure that the agreed deployment schedule is met and that business acceptance and handover to Support is successful. This role will also be required to collate work packages, project plans and presentations in support of pre-sales activities by the commercial management teams.

This is a challenging role that requires great support from key internal and external stakeholders at many levels across the business. You will need to demonstrate good leadership and team building skills and be able to balance these with the structure and discipline needed to manage and control project risks and costs. You will be required to report on project progress to the Programme Managers and undertake work that supports programme and business planning.

The role requires excellent communication and customer relationship skills. As an organisation which continually seeks to improve, you will be expected to contribute to the development of project and programme processes such that the business can be responsive to changing customer and business needs.

Required Skills & Expertise

• Strong experience of Agile delivery methodologies
• Experience of working within the contact centre/customer services industry
• Strong commercial acumen with experience of project accounting and ability to identify business opportunities, control costs and revenue forecast
• Proven project management experience within a consultancy, systems integrator or customer service transformation environment
• Experience with project tools (ranging from MS Project through to presentation via PowerPoint)
• Experience of collaboration tools for the joint delivery of projects
• Experience of workshop facilitation including internal and external resources
• Experience of virtual project team management (e.g. matrix management across technical teams)
• Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail
• Ability to create and maintain stakeholder management matrices
• Able to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
• Proven escalation handling techniques
• Can act under own initiative to ensure projects stay on-track
• Articulate and empathetic in all types of communication, able to handle bad news and to rectify complex situations
• You can manage a set of independent projects to take account of dependencies and sequences. This is often in the form of an identifiable "Programme".

Desirable

• PRINCE2 Project Management
• ISO9001 experience

In return our client can offer competitive salary including benefits below

• Pension Scheme
• Remote/Flexible work
• Life insurance
• Private health and dental care
• Cycle to work
• 28 days paid holiday a year
• LinkedIn Learning

Locations for this role can be based between 2 client locations Bristol or Glasgow.

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your ce in the company.

Keen? Please apply immediately to Kristina