Engineering

Senior Service Delivery Consultant

  • Location

    Epsom

  • Sector:

    Logistics

  • Job type:

    Permanent

  • Salary:

    £29000 - £30000 per annum

  • Contact:

    Abhinav Patial

  • Contact email:

    a.patial@ioassociates.co.uk

  • Job ref:

    BBBH164422_1752761840

Job Title: Senior Service Delivery Consultant (Fixed Term Contract)
Work Setting: 3 days onsite (Part-time) | Location: Epsom

We are seeking an experienced Senior Service Delivery Consultant to lead HR operations across the UK&E region. You will manage a UK-based team, oversee offshore delivery from our shared service centre, and act as the go-to expert for HR systems and process improvements.

Key Responsibilities:

  • Lead and develop a team of HR Service Delivery Consultants.
  • Act as escalation point for complex HR queries.
  • Oversee service delivery, HR systems (Workday, Oracle, ServiceNow), and data quality.
  • Drive process improvements through analytics and stakeholder feedback.
  • Collaborate with global HR teams and support key HR projects.

What We're Looking For:

  • Strong leadership, stakeholder management, and communication skills.
  • HR systems expertise (Workday, Oracle, ServiceNow preferred).
  • Experience in shared services, data analytics, and process optimisation.
  • Ability to handle confidential data in line with GDPR.

Preferred:

  • HR or Data Analytics qualification.
  • Project management experience.
  • Global HR model exposure.

We offer flexible working, inclusive policies, and a supportive environment to help you thrive.

Apply now to join a forward-thinking HR team driving real impact.