Senior Service Designer

Senior Service Designer - £525 per day - 12-Month Contract - Fully Remote - OUTSIDE IR35

One of our consultancy clients here at iO Associates are looking to bring an experienced Senior Service Designer onboard to play a key role in building one of their internal corporate services. You would be leading the introduction of Human Centred Design into their service and be instrumental in guiding the project from the start all the way to completion.

The ideal candidate comes from a background in large-scale organisation or the UK government/public sector. A background in User Research/UX would be a huge bonus.

Essential skills and experience

• Experienced Service Designer with working knowledge of service design practices
• Able to collaborate with multi-disciplinary teams
• Lead / facilitate workshops to drive actionable outcomes
• Create high quality service design deliverables
• Leading or managing others
• Advocating for users and their journeys when communicating with stakeholders and senior leadership
• Understands the social and technological context for government services

Nice-to-have skills and experience

• Experienced Service Designer with excellent working knowledge of service design practices, understanding user needs and designing services that meet them
• Able to collaborate with multi-disciplinary teams to understand user behaviour, feedback, and co-design solutions to meet those needs
• Lead / facilitate workshops with stakeholders from multiple business areas to drive actionable outcomes
• Create high quality service design deliverables, including experience and journey maps, and service blueprints
• Has experience of managing or leading people within a team, ensuring work quality, guiding, and mentoring regarding best practice
• Advocating for users and optimising their journeys by educating and influencing persuasively when communicating with stakeholders and senior leadership
• Digital Workplace experience

If this sounds like you please don't hesitate to get in touch either by applying directly or sending your most recently updated CV to o.gerrard-