iO Associates are working with a hugely competitive technology company in Bristol who have grown hugely.

They have a new position in their team which has come about due to an internal promotion. This Software Support Analyst will support users on the company's market-leading software. You will receive extensive training and development throughout your time at this company and given their aggressive growth plans, there is huge opportunity for progression.

Role: Software Support Analyst

Location: North Bristol

Salary: £25,000 - £30,000 + benefits

There is a large customer support focus for this position, so specific technical experience isn't required. Rather - the company is looking for someone who has great communication skills and a commitment to providing top quality training and development.

This role will involve:

Troubleshooting issues with customers
Being proactive rather than reactive with recurring technical problems
Liaising with the development team
Notifying customers regularly

The software for this position is highly bespoke and in this position, you will become a subject matter expert. The company has a very flexible approach, and the team has a fantastic environment with a real focus on knowledge sharing.

If you would like to hear more about this opportunity, please apply here.

Alternatively, email c.fitzgerald @ ioassociates.co.uk or contact Ciara FitzGerald on LinkedIn.