Service Desk Supervisor

iO Associates are working with a leading healthcare company in Cheltenham who have a brand-new exciting opportunity to join as a Service Desk Supervisor.

This is a 50/50 hands on/ managerial role, looking after a small and rapidly growing team.

There is huge opportunity for growth moving forward and the company is growing at a mega pace.

Role: Service Desk Supervisor

Location: Cheltenham

Salary: £30,000 - £35,000 + benefits

This Service Desk Supervisor will need to bring a focus of strong relationships with users and a high level of customer service.

This will be a varied role within a hugely growing company. This Service Desk Supervisor will review customer satisfaction levels and assess reports into monthly service desk performance.

The company currently have a 96% customer satisfaction rating so they're looking for someone with a real passion for customer satisfaction.

Technically this role will involve working with:

• Office 365
• Windows servers
• Active Directory
• Group Policy
• Ticketing systems
• Basic networking concepts

If you would like to hear more about this opportunity, please apply here.

Alternatively, email c.fitzgerald @ ioassociates.co.uk or contact Ciara FitzGerald on LinkedIn.