Tech & Digital

Service Desk Supervisor

  • Location

    Cheltenham, Gloucestershire

  • Sector:

    Cloud, Infrastructure & Support

  • Job type:

    Contract

  • Salary:

    £30000 - £35000 per annum + excellent benefits

  • Contact:

    Ciara Fitzgerald

  • Contact email:

    c.fitzgerald@ioassociates.co.uk

  • Job ref:

    BBBH65492_1631288716

  • Startdate:

    ASAP

  • Consultant:

    Ciara Fitzgerald

iO Associates are working with a leading healthcare company in Cheltenham who have a brand-new exciting opportunity to join as a Service Desk Supervisor.

This is a 50/50 hands on/ managerial role, looking after a small and rapidly growing team.

There is huge opportunity for growth moving forward and the company is growing at a mega pace.

Role: Service Desk Supervisor

Location: Cheltenham

Salary: £30,000 - £35,000 + benefits

This Service Desk Supervisor will need to bring a focus of strong relationships with users and a high level of customer service.

This will be a varied role within a hugely growing company. This Service Desk Supervisor will review customer satisfaction levels and assess reports into monthly service desk performance.

The company currently have a 96% customer satisfaction rating so they're looking for someone with a real passion for customer satisfaction.

Technically this role will involve working with:

  • Office 365
  • Windows servers
  • Active Directory
  • Group Policy
  • Ticketing systems
  • Basic networking concepts

If you would like to hear more about this opportunity, please apply here.

Alternatively, email c.fitzgerald @ ioassociates.co.uk or contact Ciara FitzGerald on LinkedIn.