Technical Support Engineer
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Location
Taunton
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Sector:
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Job type:
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Salary:
£20000 - £26000 per annum + Fantastic Benefits
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Contact:
Josh Gardiner
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Contact email:
j.gardiner@ioassociates.co.uk
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Job ref:
BBBH57457_1613729394
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Startdate:
ASAP
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Consultant:
Josh Gardiner
iO Associates are looking to recruit Technical Support Engineers for a growing organisation in Taunton. The successful candidate will aid with technical Support and assist customers with their integrations, queries and understanding of the process.
Headlines
Role: Technical Support Engineer
Salary: £20,000 - £26,000 + Fantastic Benefits
Location: Taunton/Somerset -
Responsibilities
- Ticket management
- Participating in calls/meetings to understand the Partner's requirements.
- Ensure successful delivery of solutions
- Assist with challenging client requests or issue escalations as needed.
- Create, edit, and distribute customer notifications.
Experience
- Experience with ecommerce platforms such as WooCommerce and Magento.
- Excellent communicational skills, including verbally and written.
- Exceptional organisational and time management skills
- High energy with the ability to multi-task and prioritise as appropriate.
- Positive outlook with pro-active problem-solving skills
Advantageous
- ecommerce platforms E.G. WooCommerce and Magento.
- MySQL, PHP or other programming languages experience
- Payments/FinTech exposure
For more details get in touch!
