Tech & Digital

Technical Support Engineer

  • Location


  • Sector:

    Cloud, Infrastructure & Support

  • Job type:


  • Salary:

    £20000 - £26000 per annum + Fantastic Benefits

  • Contact:

    Josh Gardiner

  • Contact email:

  • Job ref:


  • Startdate:


  • Consultant:

    Josh Gardiner

iO Associates are looking to recruit Technical Support Engineers for a growing organisation in Taunton. The successful candidate will aid with technical Support and assist customers with their integrations, queries and understanding of the process.

Role: Technical Support Engineer
Salary: £20,000 - £26,000 + Fantastic Benefits
Location: Taunton/Somerset -


  • Ticket management
  • Participating in calls/meetings to understand the Partner's requirements.
  • Ensure successful delivery of solutions
  • Assist with challenging client requests or issue escalations as needed.
  • Create, edit, and distribute customer notifications.


  • Experience with ecommerce platforms such as WooCommerce and Magento.
  • Excellent communicational skills, including verbally and written.
  • Exceptional organisational and time management skills
  • High energy with the ability to multi-task and prioritise as appropriate.
  • Positive outlook with pro-active problem-solving skills


  • ecommerce platforms E.G. WooCommerce and Magento.
  • MySQL, PHP or other programming languages experience
  • Payments/FinTech exposure

For more details get in touch!