Technical Support Engineer / Trouble-shooter / 2nd Line Support

Role: Technical Support Engineer / Trouble-shooter / 2nd Line Support

Start Date: ASAP

Duration: 6 months with the option to extend further

Working hours: 40 hours + On Call

Location: Candidate can work anywhere as long as they are available to work during CET hours

I am currently looking for Technical Support Engineers/Trouble-shooters who can coordinate incidents, lead retrospective meetings and drive root cause analysis, write communications towards merchants, and facilitate post incident review.

The company provide payment services to online retailers and thus need to be able to communicate with these retailers effectively when problems arise in order to provide solutions.

Key Skills and Responsibilities

• AWS Fundamentals
• Linux
• Unix
• Root cause analysis
• Lead retrospective meetings to learn from incidents and prevent them in future
• Ability to effectively communicate technical details into understandable language for all stakeholders

Please call me, Matthew Mead on 0117 332 8100 or email your CV ASAP - if you don't have an up to date CV, that's not a problem, please still get in touch and I'll be happy to discuss further.